Help

Text or voice

In a meeting you can write or speak. You can switch at any moment without breaking the conversation.

• The “Talk out loud” button to the right of the field starts a live conversation. The therapist answers out loud.
• The microphone to the left of the field only dictates text. You can correct it before sending.
• When you turn on voice mode, the microphone is already on, so you don’t need to touch it. If the therapist interrupts you during long pauses, press and hold the microphone button: while you hold it, the therapist waits. Let go when you’ve finished.
• The therapist’s voice and speed can be changed in the “More” menu at the top right.

If the therapist hears itself

This is rare and happens only on some devices: the microphone picks up the therapist’s voice from the speaker. Replies may then repeat or go slightly wrong. A fix is on the way; until then, this helps.

• Put on headphones, any kind, wired or wireless. This almost always helps.
• Without headphones, turn the volume down and keep the phone closer to you.
• Laptop speakers cause the most echo. On a computer it’s better to talk with headphones.
• If nothing helps, switch to text with the “Back to writing” button.

Going back to something you said

You can change what you said. Tap your message and choose “Edit”. Everything after it disappears, and the conversation starts again from that point.

Notebook

Thoughts don’t come on schedule. Write them in the notebook when they come: what happened, what you dreamed, what you want to talk about. The therapist will read the notebook before the next meeting.

Files and photos

You can bring a file into a meeting or the notebook: a letter, a diary, a document, a photo. Tap the plus to the left of the field. The therapist will read the file and remember it.

Therapist

Therapists have different characters. You can switch therapists in settings, under “Therapist”. Everything you talked about with the previous one is kept. To go back to them, choose them again.

History and notes

• “Past meetings” keeps every meeting: the summary and the conversation word for word.
• “Where we are” shows the themes you are working on.
• The therapist’s working notes about you are hidden. You can ask for them to be opened.
• To delete a meeting you don’t need, open it in the history. The therapist will forget it happened.

Your archive on another device

Your archive opens with a login and password. If you haven’t saved your archive with a password yet, the app will offer to do it. Without a password the archive lives only on this device.

The recovery code opens the archive if you forget the password. Write it down on paper. There are no other copies of the password or the code, and they cannot be restored.

Phone app

The archive is safer in the app: a browser can erase a site’s data on its own. Voice works better there too, and you can sign in without a password, with your face or fingerprint. You can download it in settings, under “Phone app”. Sign in with the same login and password, and all your work will be there.

Appearance

In settings, under “Preferences”, you choose a light or dark theme, the paper tone and the font. The app language is changed there too. The therapist answers in whatever language you speak to it in.

Write to Epimelea

If something doesn’t work or something is missing, write. You can do it in settings, with “Write to Epimelea”, or at hello@epimelea.com. Say what happened and on which device. No one sees your conversations when you do.

This is not emergency help. If you are in danger right now, open “Helplines” in settings or call your local emergency number.