Terms of Use

This page explains how Epimelea works: what you get, what you pay for, what we cannot do for you, and what we ask of you. It is written in plain words, because you are the one who has to read it, not only a lawyer.

Last changed: 8 October 2026. Contact: hello@epimelea.com.

What Epimelea is

Epimelea is an app for psychological work that continues over time. The therapist here remembers your past meetings: the themes you keep returning to, what you decided a month ago, what took you a long time to say.

You stay anonymous, and the archive cannot be decrypted without you. We do not ask for your name, your email, or your phone number. We simply do not have them. Everything you write and say is encrypted on your device, and it is stored only in that form, with a key that only you hold. Even if someone gained full access to our servers, they would find data that neither they nor we can read. Not everything can be encrypted, and we do not hide it: to answer you, the provider of the language model reads what you say in the meeting. If you speak, the company that turns your speech into text hears it too. How that works, and what we do about it, is set out in the privacy policy.

We take this seriously. The therapeutic side is built on recognised approaches to psychotherapy and developed from professional sources, not as a "supportive bot". Data protection is built on current encryption standards. The details are in the privacy policy.

This is not a medical service. The app does not diagnose, treat, or prescribe, and it does not replace a psychiatrist, a psychologist, or a physician. It is not emergency help. If you are in danger right now, call your local emergency number or a crisis line. The numbers for your country are in the app: in a reference section you can open at any moment, and in the conversation itself when it calls for them.

The therapist is a language model. It is named as one everywhere in the app, and it will say so if you ask. It can be wrong, and it can be wrong confidently. Decisions about your health, your medication, and your safety are yours and your doctor’s, not the model’s.

The service is not intended for people under 18.

What we have done for your safety

Talking about hard things calls for care. We treated that as an engineering task, not as a line in the rules.

• The app does not prescribe or discontinue medication and gives no medical advice. If the conversation turns to drugs, doses, a diagnosis, or stopping treatment, the therapist will say plainly that this is a question for your doctor, and will not advise in their place.
• Every meeting is accompanied by a separate check for signs of crisis. It runs independently of the therapist, so it cannot get caught up in the conversation and miss something dangerous.
• A crisis does not cut the conversation off. Emergency and crisis numbers are shown alongside the conversation without blocking it: you do not show someone in distress the door in the middle of a sentence.
• We maintain the directory of services by hand, from official sources, taking account of country, language and the line’s opening hours. We re-check it, because a number nobody answers is worse than no number at all.
• The therapist never passes itself off as a human being. It is named as a language model and will confirm this at any point in the conversation.
• There are no retention tricks in the app. No streaks, no "don’t break the chain", no notifications counting the days you have been away, no feed. A break in therapy is material to work with, not a reason to pester you.
• The therapeutic side is built from professional sources and is separately reviewed for quality: how the conversation is conducted, not how quickly it ends.
• We check the quality without anyone reading your conversations. Some meetings are assessed shortly after they end by a separate model: how the therapist handled the conversation, whether it pushed, whether it settled for comfort, whether it walked past something important. What stays with us is scores, marks and versions, not one word from the conversation. The text goes to no new recipient.
• A person may read a conversation, but only if you allow it yourself. The option exists, it helps us make the therapy better, and it is off by default. You turn it on, and you can turn it off at any time. Next to it we say plainly: a therapeutic conversation cannot be made fully anonymous.
• Your conversations do not go towards training models. We do not use them for training and do not pass them to anyone for it, not with your consent and not without it. With the model providers we work in a mode where request data is not used for training and is not kept in any history.

Your account

There is no email address and no "reset password" button. Your account is a two-word archive name, a password and a recovery code. Your archive is encrypted on your device with a key we do not have.

You can start without a password. The app then creates the name, password and code itself and keeps them on this device: on iPhone in the keychain, on Android in Google's storage, in a browser in its own storage. They are not sent to us. Such an archive opens on this device without typing anything, and only the lock of the device itself protects it from others. When you save the archive, you choose your own password and receive a name and a recovery code. After that the record on the device is erased, and everything said below applies.

The archive lives with us, not on your phone. The encrypted copy on our servers is the primary one; the device holds a working copy. The phone may drown, be lost or break, and you may buy a new one or move from iPhone to Android. You enter the archive name and the password, and the whole history is there, down to the last meeting. Several devices can be used at once. We still cannot read that copy: what we hold is ciphertext, and the key is derived from your password on your device.

If you lose both the password and the recovery code, the archive will be lost. We cannot open it or restore it: we do not hold the key, and there is no way around that. Please keep the recovery code somewhere safe, and export your archive from time to time. The app saves it as ordinary text files that open anywhere.

Until the archive is saved, it lives on one device. If the device is lost or reset, or you clear the browser data, the archive is lost. On iPhone the record can move to a new phone through iCloud Keychain, on Android through Google backup, if you have them turned on. In a browser the record is not copied anywhere. "Exit and erase from this device" destroys an unsaved archive for good.

For the same reason, we cannot restore your access on the basis of an email: we do not know which archive belongs to whom, and we have no way of telling you apart from a stranger. For anything else, write to hello@epimelea.com. We will help.

What we ask of you

• Do not use the service for anything illegal, or to harm another person.
• Do not resell access or provide paid services to other people through the service.

Every account has spending limits, and we watch for signs of abuse using anonymous figures. An account plainly not being used for therapy may be limited or closed. Even then we see only figures and costs, never the contents of your archive.

Payment

One subscription, everything included, billed monthly. No counters, no balance, no add-ons: the subscription sets only the date up to which meetings are available to you.

The first two meetings are free, and no card is needed. They are no different from the paid ones.

What payment covers. A subscription is what lets you start a new meeting. A meeting already under way is never interrupted: if the subscription ends mid-conversation, the conversation runs to its end and its record is kept.

The end of a subscription does not close your archive. Meeting records, the notebook, summaries, export and deletion stay available at all times, whether you are paying right now or not. A subscription is needed only for new meetings.

If a payment does not go through, meetings stay available for a few more days. The service is not cut off the same day.

Cancelling takes one step, in the app store or payment service you subscribed through. Access continues until the end of the period you have paid for. A refund or a disputed payment closes access immediately.

Payment goes through the App Store, Google Play, or Creem. Refunds and cancellation have their own page: refunds and cancellation. Your archive name is not passed to the payment service: the purchase is marked with a one-time code that is linked to your archive only on our side.

An archive restored from an export does not receive the free meetings again. Everything else in it works as usual.

Availability of the service

We do not promise uninterrupted service. Models, vendors and prices change, and the app’s capabilities may change with them.

If Epimelea ever closes, your archive will outlive it: the files are yours, they are decrypted by your key on your device, and reading them does not require us. We will give notice of a closure in advance, in the only way available to us: in the app itself and on the site, because we do not have your email address.

Liability

We put everything we can into the quality of the work and the protection of your data. We are responsible for running the service as described here and in the privacy policy. We are not responsible for the decisions you make in your own life, for what a language model says, or for the loss of data whose keys only you hold. Where the law of your country gives you more rights than this text does, the law applies.

Who runs Epimelea

Epimelea is run by Întreprinzător Individual CLIMANOVA NICOLETA (IDNO 1024602013816), str. Feodor Dostoievski 16, of. 20, MD-3100 Bălți, Republic of Moldova. Contact: hello@epimelea.com.

Changes

These terms may change. We will announce any significant change in the app itself and on the site. We cannot write to you, because we do not have your email address. The date of the last change is always shown at the top of this page.